Do you have any questions about our clothing? We're here for you! Feel free to email us at exceptionallyordinaryshop@gmail.com, and we'll respond within 1-2 business days!

Currently, we offer shipping services to the United States, Canada, Australia, United Kingdom, and Germany. We have plans to expand our shipping destinations in the future. Please note that customers outside of the US are responsible for any customs and additional shipping fees.

Our processing time is 1-5 business days. For orders within the US, it typically takes 5-8 business days to arrive, while international orders may take anywhere from 6 to 21 days. Please keep in mind that we do not ship on holidays or Sundays.

As soon as your order is dispatched, you will receive an email with a tracking number. Don't worry, you can check your tracking information as often as a Weasley checks the Marauder's Map!

If you need to make a return or exchange, please contact us within 7 business days of receiving your order at exceptionallyordinaryshop@gmail.com. We want to ensure that everything is magical for you!

Please be aware that customers are responsible for return shipping costs. We appreciate your understanding as we are a growing business striving to provide high-quality products at affordable prices. By having customers cover the return shipping costs, we can ensure that we can continue offering competitive prices and maintain the sustainability of our business.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item. This will provide you with peace of mind and allow us to process your refund or exchange more efficiently.